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Frequently Asked Questions

We’re always here to help our tutors and facilitators and want to make your job as easy as possible. Please have a look for any questions on your mind in the list below.

Please note:

  • LOG YOUR LESSON ASAP after your lesson (within 24 hours)
  • GET PAID by the 15th (only for lessons done in the previous month)
  • QUERY PAYMENT after the 15th only!

All you need to know about the logsheet

A logsheet is extremely important – it is the proof that you were at a lesson. It is vital that you have one logsheet per package, per client. If a client disputes a lesson i.e. says you were not there or that the lesson was cut short, you can provide the logsheet as proof. If there is an adult around, they should always sign the logsheet, if not, the learner can sign as well. 

If you are doing online lessons, please complete the logsheet electronically, and send it to the client to sign electronically.

Please remember to take a photo of the logsheet after each lesson, in case you need to send it to us, and you’re not able to see the client to get the physical copy.

So, do I need to send my logsheet or a photo thereof to BrightSparkz at the end of each month, in order to be paid?

No, you do not. All you need to do is keep the logsheet, or a photo thereof, in a safe place in case of any disputes, and log your lessons online (see our FAQs about payments and logging lessons).

Why did I get an email about logging?

If you got an email or text reminding you to log your lessons, this means that you have missed logging for one of your scheduled lessons. 

Please check that you have logged all your lessons, on each active package. You should ideally log your lessons within 24 hours of your lesson, but if you have received an email about late logging you can log all your lessons at once. You need to log all your lessons by the end of the month, or the 1st of the following month if you tutored on the last day of the month.

How much will I get paid & can I get a payslip?

As per your contract, we do not provide payslips to our tutors. It’s the responsibility of the tutor to keep track of their own payments. If you have come across a discrepancy in a particular month’s payment, please send us a detailed breakdown (after the 15th of the month, also as per our policies), and we will investigate this for you as soon as possible – usually within 3 working days. Before you send your query and breakdown, please: 

  • Double check your lessons logs, and that you’re excluding payment for lessons that happened this month.
  • Email us with the lesson dates, durations, the breakdown of your own payment calculation and a screenshot of your month’s lesson logs on the Portal so that we can look into the discrepancy.

When will I get paid?

Payments are processed for lessons that took place between the 1st and last day of a month. These lessons must be correctly logged by no later than the 1st of the following month. You will be paid for these lessons by the 15th of the following month. 

Please note that any incorrect logs, inconsistencies in logs or late logs will result in the delay of payment and may be subject to penalties as indicated in the BrightSparkz Contract and Important Policies documents. Any lessons that have taken place up to the 15th of the following month will be counted towards the next month’s lessons and paid accordingly. 

Example: From 1 March until 31 March, you completed 10 lessons with your client. You logged all of your lessons by the 1st of April correctly. You will receive payment for the 10 lessons by the 15th of April. From 1 April to 15 April, you had 5 lessons. These 5 lessons will be added to April’s payment which you will receive by 15 May.

It’s the 15th and I haven’t been paid

Please double check your bank statements as payments can sometimes take a few days to reflect, and email and app notifications don’t always come through!

Payments are processed for lessons that took place between the 1st and last day of a month. These lessons must be correctly logged by no later than the 1st of the following month. You will be paid for these lessons by the 15th of the following month.

Example: You will be paid for lessons done in February between 1-15 March. You will only be paid for lessons done on 1-15 March by 15 April as these lessons count towards the total for March. Please remember that you need to log your lessons correctly by the last day of the month in order to be paid on time. If you don’t log your lessons in time, you may be subject to penalties, as indicated in the BrightSparkz Contract and Important Policies documents.

I did a lesson on the 1st – when will I be paid?

You will be paid by the 15th of the following month. Please remember to correctly log this lesson by the end of the month. If you don’t log your lessons in time, you may be subject to penalties, as indicated in the BrightSparkz Contract and Important Policies documents.

Example: If you do a lesson on 1 February, you will be paid by 15 March, provided you log your lesson correctly by the last day of February.

I only did one lesson in (month), and I’m doing more next month, can I add this one lesson to next month’s payment?

No, any lesson that has been logged for a particular month, will be paid to the tutor. This is for admin and statistical purposes.

So, please ensure that you log your lessons on time as penalties are applied to late loggers (see the BrightSparkz Contract and Important Policies documents for a breakdown of the penalties).

Where do I send queries about receiving the incorrect payment total?

Step 1: Please double check that your lesson logs are 100% correct. Often, we find that tutors have forgotten to log a lesson. If this is the case, these lessons would not have been included in your payment. As this is the most common case with payment queries, we ask that you double check before sending a query. If you have forgotten to log a lesson, please send an email detailing the date the lesson to place, the lesson length and a photo of the logsheet so that we can follow up on this.

Step 2: Double check in your calculation that you are not including lessons from a different month. Payments are processed from the 1st to last day of that same month. Example: 1 – 31 March will be paid by 15 April.

Step 3: Check our Frequently Asked Questions (FAQ) page to ensure your question is not addressed here. If your query is about when you will be paid, please refer to the FAQ page. We unfortunately cannot respond to queries of this nature.

Step 4: If your question is not answered on our FAQ page and pertains to the amount you were paid. Please send your query through to tutors@brightsparkz.ca.

Please note: Lessons that are not logged on time may be subject to penalties as indicated in the BrightSparkz Contract and Important Policies documents.

How do I log a lesson?

1. Please log onto the portal, and look under “lesson logs”.
2. Click on the “+Log lesson” button at the top right of each package and complete the necessary information.
3. Click “log Lesson” at the bottom right.
4. Double check that all the information is correct and repeat if needed.

A manual on how to log would have been attached to the “client confirmation” email that was sent to you. It was also in the tutor quiz that you had to complete after your successful interview, as well as on the “Tutor Responsibilities” document. If you did not receive any of these, please request the manual. If you still have questions thereafter, please let us know via email: tutors@brightsparkz.ca.

How do I log half lessons?

A tutor is not able to log half a lesson, nor should a tutor conduct half a lesson.

It is not worth it for a tutor to travel to a client’s home for a 30 minute or 45 minute lesson and the tutor portal does not allow a tutor to log half a lesson.

If you did one and a half lessons, you can log the lesson as “one and a half lessons”. Make sure that your lesson length is correct based on the length of a single lesson! E.g. One and a half lessons on a one hour package will be 90 minutes, while one and a half lessons on a 1.5 hour package will be 135 minutes. 

Oops I forgot to log a lesson

Please send us an email with the client(s) name and surname, lesson date(s) and lesson length to tutors@brightsparkz.ca.

It is frowned upon when lesson(s) are logged more than 7 days later, and the more frequently you log late, the higher the possibility of a penalty fee. We will also request a signed log sheet from a tutor who regularly logs late, and if you cannot produce this, we will request the client to verify the lessons that have taken place. Any lesson(s) that the client cannot verify, will result in no payment for the lesson(s) in question.

If a client cancels a lesson, what do I do?

You will need to assess what kind or cancellation it was:
1. Cancelled on route
2. Cancelled on arrival
3. Cancelled any time before you left your home/university (whether it’s 30 minutes or the day before)

Then log the lesson on the portal selecting the correct option. If it’s option 1 or 2, the tutor will be compensated 50% for their hourly rate. The client forfeits the entire lesson. The tutor can also inform us of the cancellation, so that we can ask the client to compensate the tutor directly, so that the client does not need to forfeit the entire lesson.

We do ask that the tutor reschedules the lesson for that same week, or for as soon as possible, or perhaps do a double lesson at the next lesson (should the client agree), to make up for lost time.

NB! Please inform us of frequent cancellations and ALWAYS confirm the cancellation with a parent / guardian / BrightSparkz Tutors, if the cancellation came directly from the learner. If you are struggling to fit in the lessons, it is best to let us know sooner rather than later, so that we can confirm either a temporary or permanent replacement. You’ll only be doing the learner an injustice, if you keep cancelling the lessons from your end.

What if a client cancels a lesson when I’m on my way or already there

A tutor needs to log the cancelled lesson, by selecting either “on route” or “on arrival”, in order for them to be compensated 50% for their hourly rate. The client forfeits the entire lesson.

The tutor can also inform us of the cancellation, so that we can ask the client to compensate the tutor directly, so that the client does not need to forfeit the entire lesson.

NB! Please inform us of frequent cancellations and ALWAYS confirm the cancellation with a parent / guardian / BrightSparkz Tutors, if the cancellations comes directly from the learner.

What if a client cancels a lesson before I leave for the lesson?

You can accept this cancellation; the client does not forfeit the lesson and the tutor is not compensated. Any notice, before the tutor leaves their home/university for lessons, is sufficient notice, especially since you did not use any of your petrol for this lesson. You may say that you put time and effort into planning the lesson, which is true, however, that time and effort won’t go to waste as you can simply use it for the following lesson instead and in turn you don’t need to plan for the next lesson.

We do ask that the tutor reschedules the lesson for that same week, or for as soon as possible, or perhaps do a double lesson at the next lesson (should the client agree), to make up for lost time.

NB! Please inform us of frequent cancellations and ALWAYS confirm the cancellation with a parent / guardian / BrightSparkz Tutors, if the cancellation came directly from the learner.

Why are the lessons on my package disappearing/why does my package say “lesson logged by another tutor”?

Your package may be shared with another tutor, meaning another tutor is tutoring the client subjects other than the ones you are tutoring. The client will decide how the lessons on their package get split up, so all tutors sharing a package may not have the same number of lessons on that package. If you are on a shared package, it’s important to check the number of remaining lessons on the package before each lesson you do, to ensure that you do not conduct a lesson over the package. BrightSparkz cannot guarantee payment if this happens. 

Please note that when you are sharing a package with another tutor, you should also be sharing the same logsheet. Please leave the logsheet in an accessible place that both you and the other tutor(s) can sign, like on the fridge.

I’m sharing a package with another tutor – what does that mean?

If you’re sharing a package with another tutor, you need to be aware of 3 important things:

  1. Both you and the other tutor(s) can log lessons on the package – so you need to check that there is an available lesson on the package before every lesson. A double lesson or lessons on a few days in a row with the other tutor will quickly use up any remaining lessons. Making sure you keep your shared lesson logsheet up to date will also help with this.
  2. The package will not necessarily be split equally between the tutors! The client will decide how to split the lessons based on what the student needs. Please do not assume the number of lessons that you will be conducting on a certain package.
  3. You will not be conducting the lessons with another tutor. You will be responsible for arranging lesson times for the subject(s) that you are tutoring, and the other tutor(s) will be responsible for arranging lessons for their subject(s).

For example, Jackie purchases a 10 x 1 hour lesson package for her son, to be split between 3 tutors – for Math, Science and English. This DOES NOT mean that each tutor will conduct 3.33 lessons! If Jackie’s son is struggling more with Math and Science, but just needs 1-2 lessons to recap his English, the lesson split might be: 4 lessons for Math, 4 lessons for Science, and 2 lessons for English. 

“Working for BrightSparkz has been great! It has allowed me to play a part in changing someone’s life. Tutoring is not just a job but a stepping stone for those that you tutor and I am grateful for the opportunity I had.”

“Being a tutor at BrightSparkz has made me appreciate the art of learning and teaching, the forms of gaining new information and the joys of imparting knowledge with other people. Their team is very communicative and that makes working for BrightSparkz very easy.”

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