A tutor needs to log the cancelled lesson, by selecting either “on route” or “on arrival”, in order for them to be compensated 50% for their hourly rate. The client forfeits the entire lesson.
The tutor can also inform us of the cancellation, so that we can ask the client to compensate the tutor directly, so that the client does not need to forfeit the entire lesson.
NB! Please inform us of frequent cancellations and ALWAYS confirm the cancellation with a parent / guardian / BrightSparkz Tutors, if the cancellations comes directly from the learner.